Technical Support Engineer:- Standalone

0 - 2 Years


Job Description

C, C++, VC++, Win32, MFC, ATL, COM and ActiveX
Excellent customer service ,listening skills
Strong at collaborating with peers as well as next support level teams
Experience in Windows based OS, Mac/Linux desired
Good working knowledge in computer networking and architecture
Good working knowledge of Active Directory and security
Research a wide variety of technical subjects including operating systems, security and third party applications.
Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken,
emails, contacts, and other pertinent information.

Provide technical information and diagnostic assistance that will reduce the overall time to resolution of
customer issues, via phone, e-mail, support forum postings, and web case submissions.
Strong troubleshooting skills and experience in applications
Demonstrating analytical skills to diagnose and address technical problems
Communicate effectively with peers to ensure that technical issues are addressed in a timely manner.
Provide technical information and diagnostic assistance that will reduce the overall time to resolution of
customer issues, via phone, e-mail, support forum postings, and web case submissions.
Consistently share problem/cause/resolution information, troubleshooting tips, white papers, best practices, case
studies, training information, etc., for the issues that you work on with customers by creating knowledge base
articles. Help to keep the knowledge base up to date by updating and modifying information as needed.
Provide on-site customer assistance as required.
Log all activity details into the case management system, and keep all cases up-to-date by logging actions taken,
emails, contacts, and other pertinent information.
Document and report design, reliability and maintenance issues.

Salary 2 Lac 50 Thousand To 5 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 0 - 2 Years
Qualification M.C.A

Key Skills

Telecommunication

Company Profile

Contact Person Pritee Nitin Patil
Address Patil's Plot no. 55, Singapore Garden Bungalow, Tapovan link road, Near Shehnai Lawns, Dwarka
Mobile 8087096794
Email ID careersclub4u@gmail.com